Bankwest launches real-time home loan application app

Bankwest customers are now able to check the details and status of their home loan application using a real-time, 24/7 online service.

Bankwest’s Andrew Whitechurch said the Application Tracker app had been developed by working directly with customers to understand their needs.

"Customers increasingly expect all organisations, including banks, to be flexible, digitally-connected and more responsive in helping them achieve what matters," he said.

The Application Tracker is a web-based tool designed to keep customers informed throughout the home loan application process from the time the application is lodged, through approval and right through to their first repayment. 

"By listening directly to our customers we found that while they love person to person interaction, in a rapidly evolving digital world they also expect to be able to track the progress of their home loan themselves via digital channels, and to be kept up to date immediately at key points throughout the process," said Whitechurch.

"Customers’ expectations about service and access to information on-line, is being shaped by their experiences in other industries."